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.support-console-intro{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:18px 20px;border:1px solid #b7d3f2;border-radius:16px;background:linear-gradient(135deg,#edf6ff,#fff)}.support-console-intro>div{display:grid;gap:4px}.support-console-intro small{color:var(--role);font-size:9px;font-weight:850;text-transform:uppercase;letter-spacing:.05em}.support-console-intro strong{font-size:18px}.support-console-intro span{color:var(--muted);font-size:11px}.support-console-pill{padding:7px 11px;border-radius:999px;background:var(--role);color:#fff!important;font-weight:800}.support-ticket-owner{display:block;color:#344054!important}.support-ticket-owner b{font-weight:800}.support-ticket-customer{display:grid;gap:4px;padding:14px 20px;border-bottom:1px solid var(--line);background:#fff}.support-ticket-customer strong{font-size:13px}.support-ticket-customer span{color:var(--muted);font-size:10px}.support-operator-actions{display:flex;flex-wrap:wrap;gap:8px;padding:12px 20px;border-bottom:1px solid var(--line);background:#fff}.support-reply-form.is-operator{grid-template-columns:minmax(0,1fr) minmax(190px,220px);align-items:start}.support-reply-actions{display:grid;align-self:stretch;gap:10px}.support-reply-state{align-self:start}.support-reply-state select{width:100%;min-height:44px;padding:9px 10px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);font:inherit}.support-reply-submit{width:100%;min-height:50px;padding:12px 16px;border-radius:11px;font-size:12px;font-weight:850;box-shadow:0 8px 18px rgba(35,105,168,.2)}.support-message.is-internal{border-style:dashed;background:#fff8e8}@media(max-width:680px){.support-tickets{margin:10px}.support-console-intro{align-items:flex-start;flex-direction:column}.support-reply-form.is-operator{grid-template-columns:1fr}.support-reply-actions{width:100%}}
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.support-admin-operator-check{grid-column:1/-1;display:flex;align-items:center;justify-content:space-between;gap:24px;padding:16px 18px;border:1px solid #bfdbfe;border-radius:14px;background:#eff6ff;color:#1e3a5f}.support-admin-operator-check>div{display:grid;gap:4px;min-width:0}.support-admin-operator-check small{color:#2563eb;font-size:9px;font-weight:850;letter-spacing:.04em;text-transform:uppercase}.support-admin-operator-check strong{font-size:15px;line-height:1.2}.support-admin-operator-check span{color:#52647a;font-size:10px;font-weight:700}.support-admin-operator-check p{max-width:500px;margin:0;color:#52647a;font-size:10px;line-height:1.45}.support-admin-operator-check.is-ready{border-color:#a7d8c4;background:#f0faf6;color:#126143}.support-admin-operator-check.has-error{border-color:#f3c3c3;background:#fff5f5;color:#991b1b}@media(max-width:900px){.support-admin-operator-check{grid-column:auto;align-items:flex-start;flex-direction:column;gap:8px}.support-admin-operator-check p{max-width:none}}

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.support-ai-actions{display:flex;justify-content:flex-end;flex-wrap:wrap;gap:8px;padding-top:2px}.support-ai-answer textarea:not([readonly]):focus{border-color:#7f56d9;box-shadow:0 0 0 3px rgba(127,86,217,.12)}

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.support-ticket-attachment-count{display:inline-flex!important;align-items:center;width:max-content;padding:3px 7px;border-radius:999px;background:#edf6ff;color:#175a9c!important;font-size:9px!important;font-weight:800;line-height:1.2}
.support-message.is-unread{border-color:#78a9dc;box-shadow:0 0 0 3px rgba(35,105,168,.08)}
.support-message-attachments{display:grid;gap:6px;margin-top:10px;padding-top:9px;border-top:1px solid rgba(102,112,133,.18)}.support-message-attachments button{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:9px;background:rgba(255,255,255,.78);color:#344054;text-align:left;cursor:pointer}.support-message-attachments button:hover{border-color:#9bbbe1;background:#fff}.support-message-attachments span{overflow:hidden;font-size:10px;font-weight:750;text-overflow:ellipsis;white-space:nowrap}.support-message-attachments small{flex:none;color:var(--role);font-size:9px;font-weight:800}
.support-operator-actions .is-active-bug{border-color:#fda29b;background:#fff1f0;color:#b42318}
.support-ticket-assignment{display:grid;gap:4px;min-width:210px}.support-ticket-assignment span{color:var(--muted);font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.support-ticket-assignment select{min-height:38px;padding:8px 10px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--ink);font:inherit}
.support-ticket-form .support-attachment-field,.support-reply-form .support-attachment-field{grid-column:1/-1;display:grid;gap:7px}.support-attachment-field input[type=file]{width:100%;box-sizing:border-box;padding:9px;border:1px dashed #b7c2d0;border-radius:10px;background:#f8fafc;color:#344054;font:inherit;font-size:10px}.support-attachment-field input[type=file]::file-selector-button{margin-right:10px;padding:8px 11px;border:0;border-radius:8px;background:var(--role-soft);color:var(--role);font:inherit;font-weight:800;cursor:pointer}.support-attachment-field small{color:var(--muted);font-size:9px;font-weight:500}.support-attachments button{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:10px;background:#f8fafc;color:#344054;text-align:left;cursor:pointer}.support-attachments button:hover{border-color:#9bbbe1;background:#edf6ff}.support-attachments button span{overflow:hidden;color:#344054;font-size:10px;font-weight:750;text-overflow:ellipsis;white-space:nowrap}.support-attachments button small{flex:none;color:var(--role);font-size:9px;font-weight:800}
.support-knowledge-panel{display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:14px;margin:16px 20px;padding:16px;border:1px solid #b8d7ca;border-radius:14px;background:#f5fbf8}.support-knowledge-panel>div{display:grid;gap:4px;min-width:0}.support-knowledge-panel small{color:#087443;font-size:8px;font-weight:850;text-transform:uppercase;letter-spacing:.04em}.support-knowledge-panel strong{font-size:13px}.support-knowledge-panel p{margin:0;color:#475467;font-size:10px;line-height:1.5}.support-knowledge-panel em{color:#b42318;font-size:10px;font-style:normal;line-height:1.4}.support-knowledge-state{padding:5px 9px;border-radius:999px;background:#eef2f6;color:#475467;font-size:9px;font-weight:850;text-transform:uppercase}.support-knowledge-state.state-validata,.support-knowledge-state.state-completata,.support-knowledge-state.state-pubblicata{background:#dff5e8;color:#087443}.support-knowledge-state.state-bozza,.support-knowledge-state.state-in_attesa{background:#fff3dc;color:#8b4d00}.support-knowledge-state.state-in_corso{background:#e5efff;color:#175cd3}.support-knowledge-state.state-errore{background:#fee4e2;color:#b42318}.support-knowledge-dialog{width:min(760px,calc(100vw - 28px))}.support-knowledge-dialog .support-ticket-form footer{display:flex;justify-content:flex-end;gap:10px;flex-wrap:wrap}.support-knowledge-dialog .support-ticket-context{align-self:end}@media(max-width:680px){.support-knowledge-panel{grid-template-columns:1fr}.support-knowledge-panel>button{justify-self:start}}
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.support-ai-runtime{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px}.support-ai-runtime article,.support-ai-runtime-error{display:grid;gap:4px;padding:12px 14px;border:1px solid var(--line);border-radius:11px;background:#f8fafc}.support-ai-runtime article small{color:var(--muted);font-size:8px;font-weight:850;text-transform:uppercase;letter-spacing:.04em}.support-ai-runtime article strong,.support-ai-runtime-error strong{font-size:11px}.support-ai-runtime article span,.support-ai-runtime-error span{color:var(--muted);font-size:9px}.support-ai-runtime article em{overflow:hidden;color:#b42318;font-size:9px;font-style:normal;text-overflow:ellipsis;white-space:nowrap}.support-ai-runtime article.is-ready{border-color:#b8d7ca;background:#f5fbf8}.support-ai-runtime article.has-error,.support-ai-runtime-error{border-color:#f7c9c5;background:#fff7f6}@media(max-width:680px){.support-ai-runtime{grid-template-columns:1fr}}
.support-ai-runtime .support-worker-heartbeat{display:inline-flex;align-items:center;width:max-content;max-width:100%;padding:3px 7px;border-radius:999px;font-weight:750}.support-worker-heartbeat.is-ready{background:#dff4e9;color:#166545!important}.support-worker-heartbeat.has-error,.support-worker-heartbeat.is-missing{background:#fde8e6;color:#a22b21!important}
.support-ai-copy ul{display:grid;gap:5px;margin:0;padding-left:18px;color:#475467;font-size:11px;line-height:1.45}.support-history-panel{display:grid;gap:12px;margin:16px 20px;padding:16px;border:1px solid var(--line);border-radius:14px;background:#fff}.support-history-panel>h3{margin:0;font-size:13px}.support-history-panel>div{display:grid;gap:0}.support-history-panel article{display:grid;grid-template-columns:12px minmax(0,1fr);gap:9px;position:relative;padding:0 0 14px}.support-history-panel article:not(:last-child)::before{content:"";position:absolute;left:5px;top:10px;bottom:0;width:1px;background:#d0d5dd}.support-history-panel article:last-child{padding-bottom:0}.support-history-dot{z-index:1;width:10px;height:10px;margin-top:3px;border:2px solid #fff;border-radius:50%;background:var(--role);box-shadow:0 0 0 1px var(--role)}.support-history-panel article>div{display:grid;gap:3px}.support-history-panel strong{font-size:10px}.support-history-panel small{color:var(--muted);font-size:9px}.support-history-panel p{margin:2px 0 0;color:#475467;font-size:10px;line-height:1.4}
.support-ticket-refresh{flex:none;min-height:42px;white-space:nowrap}@media(max-width:680px){.support-ticket-refresh{width:100%}}
.support-message.is-system{justify-self:center;width:min(88%,680px);border-style:dashed;border-color:#d0d5dd;background:#f2f4f7;text-align:center}.support-message.is-system header{justify-content:center;flex-wrap:wrap}.support-message.is-system p{color:#667085;font-size:11px}
.support-ticket-reopen-note{margin:16px 20px 0;padding:12px 14px;border:1px solid #f7c97f;border-radius:10px;background:#fff8e8;color:#7a4500;font-size:11px;line-height:1.45}

/* Pulsanti posseduti dal componente Assistenza.
   Il dialog può essere aperto anche dalla guida, dove app.css non è caricato. */
.support-ticket-backdrop{--role:#2f72d6;--role-soft:#eef5ff;--ink:#101828;--muted:#667085;--line:#e4e7ec;font-family:Manrope,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}
.support-ticket-dialog .ghost-button,.support-ticket-dialog .secondary-button,.support-console-actions .support-console-guide{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:42px;padding:10px 15px;border-radius:10px;font:inherit;font-size:11px;font-weight:800;line-height:1.2;text-decoration:none;white-space:nowrap;cursor:pointer;transition:border-color .15s ease,background .15s ease,color .15s ease,box-shadow .15s ease,transform .15s ease}
.support-ticket-dialog .ghost-button,.support-console-actions .support-console-guide{border:1px solid #d0d5dd;background:#fff;color:#344054}
.support-ticket-dialog .ghost-button:hover,.support-ticket-dialog .ghost-button:focus-visible,.support-console-actions .support-console-guide:hover,.support-console-actions .support-console-guide:focus-visible{border-color:#8eb3e2;background:#f5f9ff;color:#245fae;box-shadow:0 0 0 3px rgba(47,114,214,.1);outline:0}
.support-ticket-dialog .secondary-button{border:1px solid #2f72d6;background:#2f72d6;color:#fff;box-shadow:0 7px 16px rgba(47,114,214,.2)}
.support-ticket-dialog .secondary-button:hover,.support-ticket-dialog .secondary-button:focus-visible{border-color:#245fae;background:#245fae;box-shadow:0 0 0 3px rgba(47,114,214,.14),0 8px 18px rgba(47,114,214,.22);outline:0}
.support-ticket-dialog .ghost-button:active,.support-ticket-dialog .secondary-button:active,.support-console-actions .support-console-guide:active{transform:translateY(1px)}
@media(max-width:680px){.support-ticket-dialog>footer .ghost-button,.support-ticket-dialog>footer .secondary-button{min-width:120px}.support-console-actions .support-console-guide{width:100%}}


/* Termine massimo di risposta per la console operatore. */
.support-sla-countdown{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:3px 16px;margin:14px 20px;padding:14px 16px;border:1px solid;border-radius:13px;box-shadow:0 6px 18px rgba(16,24,40,.07)}
.support-sla-countdown small{grid-column:1;color:inherit;font-size:8px;font-weight:900;letter-spacing:.055em;text-transform:uppercase}
.support-sla-countdown strong{grid-column:1;color:inherit;font-size:18px;line-height:1.2}
.support-sla-countdown time{grid-column:2;grid-row:1/3;align-self:center;color:inherit;font-size:10px;font-weight:750;white-space:nowrap}
.support-sla-countdown.is-ok{border-color:#9bd4b9;background:#edf9f3;color:#087443}
.support-sla-countdown.is-warning{border-color:#f4c16c;background:#fff8e8;color:#8b4d00}
.support-sla-countdown.is-critical{border-color:#f79089;background:#fff0ef;color:#b42318}
.support-sla-countdown.is-expired{border-color:#d92d20;background:#fee4e2;color:#912018;box-shadow:0 7px 20px rgba(180,35,24,.16)}
.support-sla-countdown.is-compact{display:inline-flex!important;align-items:center;width:max-content;max-width:100%;gap:6px;margin:3px 0 0;padding:5px 8px;border-radius:999px;box-shadow:none}
.support-sla-countdown.is-compact small{font-size:8px}.support-sla-countdown.is-compact strong{font-size:9px;white-space:nowrap}
@media(max-width:680px){.support-sla-countdown{grid-template-columns:1fr}.support-sla-countdown time{grid-column:1;grid-row:auto;white-space:normal}.support-sla-countdown.is-compact{align-items:flex-start;flex-direction:column;border-radius:10px}.support-sla-countdown.is-compact strong{white-space:normal}}

.support-view-selector{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px;background:#eff6ff;border:1px solid #bfdbfe;border-radius:12px;margin-bottom:16px}.support-view-selector>div:first-child{display:grid;gap:6px}.support-view-selector span{font-size:12px;line-height:1.5;color:#475569}.support-view-selector [role=group]{display:flex;gap:8px;flex-shrink:0}.support-view-selector button[aria-pressed=true]{background:#1d4ed8;color:#fff;border-color:#1d4ed8}@media(max-width:720px){.support-view-selector{align-items:stretch;flex-direction:column}.support-view-selector [role=group]{flex-wrap:wrap}.support-view-selector button{flex:1}}